Return Process for Defective Devices
If you have a defective ActiveCare+SFT device, please refer to
page, or consult the full Routine Checkup or troubleshooting the
operation and service manual:
If the problem was not resolved, in order to return a defective MCS
device or product, please refer to the Return Process steps below:
- Complete and submit the MCS Product Experience Form (PEF) per
- Based on the submitted PEF: MCS will issue a Return
Goods Authorization (RGA) number and specific shipping instructions.
An authorization to ship the product via FEDEX Domestic will be
provided with an account number.
- For home use customers a
replacement device will be sent to you for continued use. For
hospital owned devices your device will be repaired and sent back to
you. If the device is beyond repair you will be contacted for
disposition of the device.