Return Process for Defective Devices

If you have a defective ActiveCare+SFT device, please refer to the troubleshooting page, or consult the full Routine Checkup or troubleshooting the operation and service manual:

If the problem was not resolved, in order to return a defective MCS device or product, please refer to the Return Process steps below

  1. Complete the Zimmer Biomet Product Experience Report (PER) and submit to product.experience@zimmerbiomet.com
  2. For patients at home a replacement device will be sent to you for continued use.
  3. For hospital owned devices, return the device and any accessories associated with the complaint.  Your device will be repaired and returned. If the device is beyond repair, you will be contacted for disposition. Be sure to place a copy of the PER inside with the product and write RGA number on the outside of the box
  4. All product returns should be sent to:

Medical Compression Systems, Inc
Attn: RGA
2352 Main St
Suite 102
Concord, MA 01742

 

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