Return Process for Defective Devices

If you have a defective ActiveCare+SFT device, please refer to the troubleshooting page, or consult the full Routine Checkup or troubleshooting the operation and service manual:

If the problem was not resolved, in order to return a defective MCS device or product, please refer to the Return Process steps below:

  1.  Complete and submit the MCS Product Experience Form (PEF) per device
  2. Based on the submitted PEF: MCS will issue a Return Goods Authorization (RGA) number and specific shipping instructions. An authorization to ship the product via FEDEX Domestic will be provided with an account number.
  3. For home use customers a replacement device will be sent to you for continued use. For hospital owned devices your device will be repaired and sent back to you. If the device is beyond repair you will be contacted for disposition of the device.
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