When the device detects a problem, the auditory indicator is sounded, and the attention indicator light flashes. The operation continues. Once the problem is fixed, the indicators switch off automatically and the main screen is displayed.

Error

Problem Description

Steps to be taken

No treatment mode selected indication

The device fails to identify the attached sleeves during start up. The Attention indicator flashes and an auditory indicator is sounded

1. Check that the sleeves and the extension tubes are securely attached, and check for kinks in the tubing.

2. If the problem persists, replace the sleeves and/or extension tubes.

3. If the problem persists, replace the device.

Device fails to turn on

Screen is blank, the indicators are off.

Turn the device off and allow the battery to recharge for at least 30 minutes before turning it on again.

Airway obstruction

The attention indicator flashes and an auditory indicator is sounded.

An arrow indicates the relevant port.

1. Check sleeves and tubes for kinks.

2. If the problem persists, replace sleeves and/or extension tubes.

3. If the problem persists, replace the device.

Air leakage

The attention indicator flashes and an auditory indicator is sounded.

An arrow indicates the relevant port.

1. Check connections of both sleeves and tubes.

2. If the problem persists, replace sleeves and/or extension tubes.

3. If the problem persists, replace the device.

Low battery

The attention indicator flashes and an auditory indicator is sounded.

Connect the device to the wall outlet via an AC/DC adapter.

Empty battery

The device shuts down, the attention indicator flashes and an auditory indicator is sounded. 

1. Connect the device to the wall outlet via an AC/DC adapter.

2. Restart the device (the auditory indicator will continue to sound until restart).

Battery or its electrical connections are damaged

Battery cannot be charged despite being connected to a wall outlet.

The device can still be operated by direct connection to the wall outlet via the AC/DC adapter.

1. Replace the battery

2. If the problem persists, replace the device.

Operation error

System attempts to restart at regular intervals. The attention indicator flashes and an auditory indicator is sounded.

If restart fails, replace the device 

Operation error

Operation stops and the system attempts to restart at regular intervals. The attention indicator flashes and an auditory indicator is sounded.

If restart fails, replace the device.

No compliance display

Compliance is not calculated

Device should be replaced. However the unit can still be used even though the compliance is not recorded. The device should be used according to the prescription.

For additional assistance, our call center is available 24/7 to assist at 1-800-377-5804

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